Terms of Service & Booking Conditions — Golden Tropics Travel

Last updated: 26 May 2025 · Governed by Malaysian Law

These Terms of Service and Booking Conditions ("Terms") govern your use of the services provided by Golden Tropics Travel & Tours Sdn Bhd, a licensed travel agent operating under the Tourism Industry Act 1992 (Act 482), holding MOTAC Travel Agent License No. KPL 4108. By making a booking or using our website, you agree to be bound by these Terms.

1. Licensing & Regulatory Compliance

Golden Tropics Travel & Tours Sdn Bhd is a licensed outbound tour operator registered with the Ministry of Tourism, Arts and Culture Malaysia (MOTAC) under the Tourism Industry Act 1992 (Act 482). Our KPL license (KPL 4108) authorises us to organise and sell outbound tour packages from Malaysia. All tour packages comply with applicable regulations including the Tourism Industry Act 1992, Tourism Industry Regulations 1992, Consumer Protection Act 1999 (Act 599), and Contract Act 1950 (Act 136).

2. Booking & Confirmation

• A booking is confirmed only upon receipt of the required deposit and written confirmation from Golden Tropics.
• A non-refundable deposit of 30% of the total tour price is required at the time of booking.
• Full payment must be received no later than 45 days before departure for international tours and 14 days before departure for domestic tours.
• Bookings made within 45 days of departure require full payment at time of booking.
• Prices are quoted in Malaysian Ringgit (MYR) unless otherwise stated and are subject to change without notice until a deposit is received.

3. Cancellation Policy

Cancellations by the customer must be made in writing. The following cancellation charges apply:

• 61 days or more before departure: Deposit only (30%)
• 31–60 days before departure: 50% of total tour price
• 15–30 days before departure: 75% of total tour price
• 14 days or less / No-show: 100% of total tour price

Cancellation charges for cruise packages are subject to the cruise line's own cancellation policy, which may be more restrictive.

4. Amendments by the Customer

• Amendment requests must be submitted in writing and are subject to availability.
• An administration fee of RM 100 per person applies to all amendments made after booking confirmation.
• Name changes may be treated as a cancellation and rebooking and will incur airline or hotel amendment fees.
• Changes made within 30 days of departure may not be possible and cancellation charges may apply.

5. Amendments or Cancellation by Golden Tropics

Golden Tropics reserves the right to make changes to tour itineraries at any time due to operational requirements, force majeure events, or supplier circumstances. Significant changes will offer you the choice of: accepting the change, transferring to an alternative tour, or receiving a full refund. If we cancel your tour, a full refund will be provided.

6. Passports, Visas & Travel Documents

• Passengers must ensure their passport is valid for at least six (6) months beyond the return date.
• Visa requirements vary by destination and nationality. Golden Tropics will advise on general visa requirements but cannot guarantee visa approval. Visa fees and applications are the responsibility of the passenger.
• We strongly recommend purchasing comprehensive travel insurance covering medical, trip cancellation, and baggage loss.
• Golden Tropics is not responsible for any loss arising from failure to obtain the correct travel documents.

7. Travel Insurance

Pursuant to the Tourism Industry Act 1992, travel insurance is strongly recommended for all tour participants. We offer travel insurance through approved Malaysian insurers. While not compulsory, you acknowledge the risks of travelling without adequate coverage and that Golden Tropics bears no liability for losses that would otherwise have been covered by insurance.

8. Liability & Limitation

Golden Tropics acts as an agent for airlines, hotels, cruise lines, and other service providers. We are not liable for any injury, loss, damage, delay, or additional expense arising from: acts of God, force majeure, pandemics, or natural disasters; acts or omissions of third-party service providers; flight delays or cancellations; government actions or border closures; or personal illness, injury, or negligence of the participant.

Our maximum liability to any customer shall not exceed the total price paid for their tour package, except where death or personal injury results from our proven negligence.

9. Prices & Currency

• All prices are in Malaysian Ringgit (MYR) unless stated otherwise.
• Prices are based on current tariffs, exchange rates, and government taxes at the time of quotation.
• We reserve the right to adjust prices due to increases in airline fuel surcharges, taxes, or currency fluctuations, with at least 20 days' notice before departure.
• Cruise fares quoted in USD are subject to the prevailing exchange rate at time of payment.

10. Complaints

Any complaints must be raised immediately with the tour leader or local representative. A written complaint must be submitted to Golden Tropics within 28 days of return. Unresolved disputes may be referred to MOTAC or the Tribunal for Consumer Claims Malaysia under the Consumer Protection Act 1999.

11. Data Protection

Your personal data is collected and processed in accordance with our Privacy Policy and the Personal Data Protection Act 2010 (PDPA). By making a booking, you consent to the use of your data as described therein.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of Malaysia. Any dispute arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Malaysia.

13. Contact