Privacy Policy — Golden Tropics Travel & Tours Sdn Bhd

Last updated: 26 May 2025

Golden Tropics Travel & Tours Sdn Bhd ("Golden Tropics", "we", "us", or "our") operates the website at goldentropics.com.my and associated services. We are committed to protecting your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

By using our Services, you consent to the collection, use, and disclosure of your personal information as described in this Policy.

1. Information We Collect

We collect the following categories of personal data:

• Identity data: Full name, passport or MyKad number, date of birth, nationality
• Contact data: Email address, phone number, postal address
• Booking data: Travel dates, destinations, package selections, special requests, room type
• Payment data: Bank account or card details (processed securely via licensed payment gateways; we do not store full card numbers)
• Communication data: Chat messages sent to Aria AI assistant, enquiry records, correspondence
• Technical data: IP address, browser type, device information, cookies and usage data

2. How We Use Your Information

Under the PDPA 2010, we process your personal data for the following purposes: processing and confirming tour bookings and travel arrangements; communicating regarding your booking, itinerary changes, or travel advisories; issuing invoices and receipts; complying with legal obligations under the Tourism Industry Act 1992; improving our Services through aggregated analytics; sending promotional materials (only with your consent; you may opt out at any time); and responding to enquiries and customer service requests.

3. Disclosure of Your Information

We may share your personal data with: travel partners (airlines, hotels, cruise lines, coach operators, and ground handlers); insurance providers; government authorities (MOTAC, Immigration Department, or other regulatory bodies); technology service providers under confidentiality agreements; and legal advisors when required for dispute resolution. We do not sell or rent your personal data to third parties for marketing purposes.

4. Data Retention

We retain your personal data for seven (7) years after your last transaction with us, in compliance with Malaysian tax and commercial record-keeping requirements. Booking records and passport details may be retained longer if required by law.

5. Your Rights Under PDPA 2010

As a data subject under Malaysian law, you have the right to: access your personal data held by us; correct inaccurate or incomplete personal data; withdraw consent to the processing of your personal data at any time; and request deletion of your data, subject to our legal retention obligations.

To exercise any of these rights, please contact our Data Protection Officer at info@goldentropics.com.my.

6. Cookies

Our website uses cookies and similar tracking technologies to enhance user experience and gather analytics. You can control cookie settings through your browser preferences. Disabling cookies may affect some functionality of our website.

7. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or destruction. All data transmissions between your browser and our servers are encrypted using SSL/TLS technology.

8. Links to Third-Party Sites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be notified via our website or by email. Your continued use of our Services after such notification constitutes acceptance of the updated Policy.

10. Contact Us