1. TOUR DEPOSIT

A max deposit of 25% of the tour fare per person must be paid as a reservation fee. The balance is due within 14 days before the date of departure for FIT tour packages and 21 days for group tours. Failure to pay the balance on time may lead to the cancellation of your reservation and loss of your deposit.

2. AMENDMENT CHARGES

• 2.1 For FIT Tour Packages
  After tour confirmation, any changes to the reservation will cost RM50.00 per person per change. No changes allowed within 8 working days before departure. Changing the whole reservation counts as a cancellation and is subject to the cancellation policy.
  
  
• 2.2 For Group Tour Packages
  After tour confirmation, no changes can be made within 14 days before departure. Requests for changes must comply with airline conditions.

3. CANCELLATION CHARGES

• 3.1 For FIT Tour Packages
  Cancellation must be in writing. Fees apply based on the time of cancellation before departure:
  30 days or more: RM50.00 or 10% of tour deposit (whichever is lower) per person.
  15-29 working days: 50% of tour deposit.
  8-14 working days: 20% of tour fare.
  3-7 working days: 40% of tour fare.
  2 working days or less: 100% of tour fare.
  Airline cancellation policies on special promotional fares apply.

• 3.2 For Group Tour Packages
  Cancellation must be in writing. Fees apply based on the time of cancellation before departure:
  45 working days or more: RM30.00 or 2% of tour fare (whichever is higher).
  22-44 working days: Forfeiture of tour deposit.
  15-21 working days: 35% of tour fare.
  8-14 working days: 50% of tour fare.
  3-7 working days: 75% of tour fare.
  2 working days or less: 100% of tour fare
  Airline cancellation policies on special promotional fares apply.

4. CANCELLATION BY COMPANY

• 4.1 For FIT Tour Packages
  The company may cancel the tour due to unforeseen events beyond its control. Alternative tours may be offered, and if not accepted, money paid will be refunded minus administrative fees.

• 4.2 For Group Tour Packages
  Similar to FIT tour packages, the company may cancel due to unforeseen events. Refunds and compensation amounts are outlined.

5. TRAVEL DOCUMENTS

• 5.1 Tour Members’ Responsibilities
  Tour members must have valid travel documents, including visas and health certificates if required.
• 5.2 Company’s Responsibilities
  The company will advise tour members on necessary documentation and assist in visa applications but cannot guarantee approval.
• 5.3 Relevant Fees and Charges
  Tour members are responsible for service charges and visa fees.
• 5.4 Rejection of Visa or Travel Documents 
  If visa or travel document applications are rejected, a refund will be made minus administrative fees.
• 5.5 Refusal of Entry
  The company is not responsible for expenses or refunds if a tour member is refused entry or deported due to improper documentation or other reasons.

6. TOUR INFORMATION AND PRICES

Prices may change due to airfare increases, transportation costs, hotel rates, etc. Tour fare includes return air ticket (excluding taxes), accommodation, meals, and sightseeing as specified. Personal items and optional excursions are not included.

7. REFUND OF UNUSED SERVICES

No refunds for unused services due to personal reasons.

8. BAGGAGE

Airline baggage allowance varies. Tour members should purchase insurance coverage.

9. POSSIBLE CHANGES

Airline schedules and local conditions may require changes in sightseeing tours, hotels, or routes.

10. RIGHT TO REJECT

The company reserves the right to cancel or withdraw an itinerary, reservation, or individual from the tour to maintain health, safety, and comfort.

11. RESPONSIBILITY OF COMPANY

The company is responsible for providing the services as outlined in its brochure and agreement. Appropriate compensation will be paid if services do not meet the stated standards.

12. TRAVEL INSURANCE

All tour members are encouraged to buy travel insurance for protection against various risks.

Note: Golden Tropics reserves the right to use any photographs taken during the tour for promotional purposes without further payment, consideration, or permission